Carey witnessed violent fights between her older brother Morgan and parents Alfred and Patricia at a young age. She used music as an escape and sang herself lullabies. Patricia and a childhood friend recognized Carey's vocal talent; their validation was her raison d'être. The relationship deteriorated after Patricia warned Carey "you should only hope that one day you become half the singer I am". Carey was neglected and her safety was disregarded by Patricia. She felt inferior because of her unkempt matted hair and experiences with racism, including being called a nigger by a group of white girls. Her older sister Alison brought twelve-year-old Carey to a whorehouse and her pimp boyfriend kissed Carey at a drive-in theater. Alison drugged Carey and gave her third-degree burns.
After graduating from high school, Carey moved to New York City. She began working with other artists such as Brenda K. Starr, who introduced her to record executive Tommy Mottola. Carey signed with his label, Columbia, and they entered a working relationship. Mottola advanced romantic gestures, and she was attracted to him for the "sense of home" he provided. Mottola was determined to marry her, and Carey agreed in hoping he would loosen his grasp on her life. The marriage became strained as soon as their honeymoon. Mottola stifled Carey's voice, removed blackness from her music and appearance, and prevented her from realizing she was appreciated by others. As she was monitored with security cameras and an intercom system inside of the house and secretly followed by Mottola's security when leaving it, Carey likens herself to a captive in a prison. While Mottola "tried to destroy" her, she began a covert relationship with professional baseball player Derek Jeter, and their encounters deepened her music on Butterfly (1997). Coupled with Jeter, Carey separated from Mottola after he dragged a butter knife down her face. She divorced him and left Columbia for Virgin Records.
Carey's first album on her new label would be the soundtrack to the film Glitter (2001). Mottola continued to exert control over her career by interfering with both the film and album. To spite her after leaving him, the script became reductive and two of the soundtrack's songs were used to create similar-sounding ones for Jennifer Lopez. Combined with her demanding schedule, Mottola's meddling, and a tabloid frenzy over her appearance on MTV's Total Request Live, Carey was crippled with anxiety, fear, and exhaustion. Having almost no sleep in nearly a week, Morgan directed her to rest at their mother's house. Patricia woke Carey up and told her to go back to work. Carey verbally lashed out at Patricia, who called the police on her. Morgan convinced Carey to enter two facilities, both of which were unsuited to her needs. She was released from the second after the September 11 attacks and went on to promote Glitter. Carey entered therapy and was diagnosed with somatization. She was advised to no longer have contact with her siblings.